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ITIL Training

Service Strategy Course

from 2,250.00

ITIL® is a registered trade mark of AXELOS Limited, reproduced under licence from AXELOS Limited.  All rights reserved


·      3 Days in class or E-learning


This course provides and overview of the strategy stage in the service lifecycle and all of its related activities. This course helps an organization turn the principles of IT service management into a strategic asset.

This course will help attendees gain competency and skills in the following areas:

·      Intro to service strategy

·      Service strategy principles

·      Service strategy processes

·      Governance

·      Organizing for service strategy

·      Technology considerations

·      Implementing service strategy

·      Challenges, critical success factors and risks


           Expert Instructor lead training

           iPad Air

           Electronic copy of the course material 

           Study guide to assist with exam preparation

           2 official sample exams to prepare for the test

           Examination fees included*

           Pass or its on us commitment


1.     Introduction to service strategy

1.1.  Purpose, goals, and objectives of service strategy

1.2.  Scope of service strategy

1.3.  Value to the business

1.4.  Context of service strategy in the service lifecycle

2.     Service Strategy Principles

2.1.  The ability to decide on a service strategy

2.2.  How to utilize the 4 P’s of service strategy

2.3.  How to define services, create value and leverage the combined use of utility and warranty

2.4.  How to define service economics and sourcing strategies when meeting business outcomes

3.     Service Strategy Processes

3.1.  Strategy Management for IT Services

3.1.1.     Purpose, goals, and objectives

3.1.2.     Scope

3.1.3.     Value to the business

3.1.4.     Policies and principles

3.1.5.     Challenges and Risk

3.1.6.     Roles and responsibilities

3.2.  Service Portfolio Management

3.2.1.     Purpose, goals, and objectives

3.2.2.     Scope

3.2.3.     Value to the business

3.2.4.     Policies and principles

3.2.5.     Challenges and Risk

3.2.6.     Roles and responsibilities

3.3.  Business Relationship Management

3.3.1.     Purpose, goals, and objectives

3.3.2.     Scope

3.3.3.     Value to the business

3.3.4.     Policies and principles

3.3.5.     Challenges and Risk

3.3.6.     Roles and responsibilities

3.4.  Financial management for IT services

3.4.1.     Purpose, goals, and objectives

3.4.2.     Scope

3.4.3.     Value to the business

3.4.4.     Policies and principles

3.4.5.     Challenges and Risk

3.4.6.     Roles and responsibilities

3.5.  Demand Management

3.5.1.     Purpose, goals, and objectives

3.5.2.     Scope

3.5.3.     Value to the business

3.5.4.     Policies and principles

3.5.5.     Challenges and Risk

3.5.6.     Roles and responsibilities

4.     Governance

4.1.  The ability to analyze IT governance and use it to set strategy by leveraging governance frameworks

5.     Organizing for service strategy

5.1.  Creating an organizational design by using the relevant development and departmental methods

6.     Technology Considerations

6.1.  Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle

7.     Implementing service strategy

7.1.  Develop implementation strategies that follow a lifecycle approach

8.     Challenges, critical success factors, and risks

8.1.  Insight and guidance for strategic challenges, risks, and critical success factors associated with the strategy stage


·      Chief Information Officers (CIOs)

·      Chief Technology Officers (CTOs)

·      Managers within IT

·      Supervisory staff

·      Team leaders

·      Service design engineers

·      IT architects

·      IT planners

·      IT audit managers

·      Auditors

·      Project managers

·      Project team members

·      IT security managers

·      ITSM trainers involved with the ongoing management, co-ordination and integration of strategic activities

·      Individuals who require a deeper understanding of the strategy stage of the service lifecycle

·      Internal or external consultants

·      Individuals seeking to gain the ITIL Expert certification


·      Hold the ITIL V3 or 2011 foundation certificate

·      A basic understanding of IT and approximately 2 years of relevant IT experience


·      At least 21 hours of personal study prior the start of the class

·      Review of the service strategy publication

Delivery Method:
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Additional Info

Candidates should contact for questions about setting up an onsite training event at their location.