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ITIL Training

Release, Control and Validation Course

from 2,695.00

ITIL® is a registered trade mark of AXELOS Limited, reproduced under licence from AXELOS Limited.  All rights reserved

COURSE DURATION

·      5 Days in class or E-learning

COURSE DESCRIPTION

This course provides and overview of the best practices in the service lifecycle around the capabilities required to release, control and validate as well all of its related activities. This course helps to impart, test, and validate the knowledge on industry best practices in service management as documented in the ITIL core publications.

This course will help attendees gain competency and skills in the following areas:

·     This course will help attendees gain competency and skills in the following areas:

·      The importance of service management as a practice concept and service transition principles, purpose and objective

·      The importance of ITIL release, control and validation while providing service

·      How all processes in ITIL release, control and validation interact with other service lifecycle processes

·      What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes

·      How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence

·      How to measure ITIL release, control and validation

·      The importance of IT security and its contributions to ITIL release, control and validation

·      The technology and implementation considerations surrounding ITIL release, control and validation

·      Change management as a capability to realize successful service transition

·      Service validation and testing as a capability to ensure the integrity and the quality of service transition

·      Service asset and configuration management as a capability to monitor the state of service transition

·      Knowledge management as part of enhancing the on-going management decision support and service delivery capability

·      Request fulfillment and change evaluation to ensure meeting committed service level performance

·      Release, control and validation process roles and responsibilities

·      Technology and implementation considerations

·      Challenges, critical success factors and risks associated with ITIL release, control and validation


WHAT YOU GET

·      Expert instructor lead training

·      Electronic copy of the course material

·      Study guide to exist with exam preparation

·      2 official sample exams to prepare for the test

·      Examination fees included*

·      Pass or its on us commitment

COURSE OUTLINE

1.     Introduction to release, control and validation

1.1.  The purpose, objectives and scope of service transition lifecycle phase

1.2.  The RCV processes in relation to service transition

1.3.  Activities related to overall transition planning and ongoing support

2.     Change management

2.1.  End-to-end process flow for change management including its policies, design strategy, concepts, activities and interfaces with other processes

2.2.A measurement model and the metrics that would be used to support change management within RCV practices

2.3.The benefits and business value that can be gained from change management and the challenges and risks to be managed

3.     Service asset and configuration management

3.1.The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes

3.2.A measurement model and the metrics that would be used to support service asset and configuration management within RCV practices

3.3.The benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managed

4.     Service validation and testing

4.1.The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes

4.2.Test modeling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data) and how these test components are used to ensure service quality

4.3.A measurement model and the metrics that would be used to support service validation and testing within RCV practices

4.4.The benefits and business value that can be gained from SVT and the challenges and risks to be managed

5.     Release and deployment management

5.1.The end-to-end process flow for release and deployment management, including its policies, concepts, phases, activities and interfaces with other processes

5.2.Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement). and how these activities ensure service quality

5.3.A measurement model and the metrics that would be used to support release and deployment management within RCV practices

5.4.The benefits and business value that can be gained from release and deployment management

6.     Request fulfillment

6.1.The end-to-end process flow for request fulfillment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)

6.2.Request fulfillment models and related activities (for example, effectiveness of designs, changes, performance) and how these activities help to ensure quality service within RCV

6.3.A measurement model and the metrics that would be used to support request fulfillment within RCV practices

6.4.The benefits and business value that can be gained from request fulfillment and the challenges and risks to be managed

7.     Change evaluation

7.1.The end-to-end process flow for change evaluation, including its policies, concepts, activities interfaces with other processes

7.2.Perspectives and considerations for evaluating the effectiveness of a service change

7.3.A measurement model and the metrics that would be used to support change evaluation within RCV practices

7.4.The benefits and business value that can be gained from change evaluation and the challenges and risks to be managed

8.     Knowledge management

8.1.The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces with other processes (for example CSI processes)

8.2.Related concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these activities help to ensure knowledge transfer and improved decision-making

8.3.The benefits and business value that can be gained from knowledge management and the challenges and the risks to be managed

9.     Technology and implementation considerations

9.1.The technology requirements for service management tools, where and how these would be used within RCV (for example, knowledge management and service asset and configuration management)

9.2.The need and benefits of tools that support service transition as related to RCV

9.3.Implementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations.

WHO SHOULD ATTEND?

·      IT professionals

·      Business process owners

·      Managers within IT

·      Supervisory staff

·      Team leaders

·      Service design engineers

·      IT architects

·      IT planners

·      IT audit managers

·      Quality control managers

·      Process owners

·      Process manager

·      Practice lead

·      Principals

·      Auditors

·      Project managers

·      Project team members

·      IT security managers

·      Individuals who require a deep understanding of the ITIL certificate in the release, control and validation processes

·      IT professionals that are supporting an organization that has adopted and adapted ITIL.

·      Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and those who wish to enhance their role based capabilities

·      Internal or external consultants

·      Individuals seeking to gain the ITIL Expert certification

PREREQUSITES

·      Hold the ITIL V3 or 2011 foundation certificate

·      A basic understand of IT and approximately 2 – 4 years of relevant IT experience

Recommended

·      Demonstrate familiarity with IT terminology and understand the context of the release, control and validation management in their own business environment

·      Have some experience working in a service management capacity within a service provider environment

·      At least 21 hours of personal study prior the start of the class

·      Review of the service transition publication

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