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ITIL Training

Planning, Protection and Optimization Course

from 2,695.00

ITIL® is a registered trade mark of AXELOS Limited, reproduced under licence from AXELOS Limited.  All rights reserved

COURSE DURATION

·      5 Days in class or E-learning

COURSE DESCRIPTION

This course provides and overview of the best practices in the service lifecycle around the capabilities required to plan, protect and optimize new or changed services as well all of its process related activities. This course helps to impart, test, and validate the knowledge on industry best practices in service management as documented in the ITIL core publication particularly the service design publication.

This course will help attendees gain competency and skills in the following areas:

·      Service design in PPO and lifecycle context

·      Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization

·      Capacity management as a capability to realize successful service design

·      Availability management as a capability to realize successful service design

·      IT service continuity management as a capability to support overall business continuity management

·      Information security management as part of the overall corporate governance framework

·      Planning, protection and optimization roles and responsibilities

·      Technology and implementation considerations

·      Organizational roles relevant to PPO

And specifically in the following key ITIL process and role areas:

·      Capacity management

·      Availability management

·      IT service continuity management

·      Information security management

·      Demand management

·      Challenges, critical success factors and risks for planning, protection and optimization


WHAT YOU GET

·      Expert instructor lead training

·      Electronic copy of the course material

·      Study guide to exist with exam preparation

·      2 official sample exams to prepare for the test

·      Examination fees included*

·      Pass or its on us commitment

COURSE OUTLINE

1.     Introduction to planning, protection and optimization

1.1.The value to the business of PPO activities

1.2.The lifecycle within the PPO context

1.3.The purpose and objective of service design as it relates to PPO

1.4.The basic service design principles

2.     Capacity management

2.1.The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes

2.2.A measurement model and the metrics that would be used to support capacity management within PPO practices

2.3.The benefits and business value that can be gained from capacity management

3.     Availability management

3.1.The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes

3.2.The benefits and business value that can be gained from availability management

3.3.A measurement model and the metrics that would be used to support availability management within PPO practices

4.     IT service continuity management (ITSCM)

4.1.The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes

4.2.The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO

4.3.A measurement model and the metrics used to support ITSCM within PPO practices

4.4.The benefits and business value that can be gained from ITSCM

5.     Information security management

5.1.The end-to-end process flow for security management , including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes

5.2.A measurement model and the metrics that would be used to support security management within PPO practices

5.3.The benefits and business value that can be gained from security management

6.     Demand management

6.1.The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes

6.2.Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages

6.3.The benefits and business value that can be gained from demand management in support of PPO

7.     Planning, protection and optimization roles and responsibilities

7.1.The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO

8.     Technology and implementation considerations

8.1.Service management tools, where and how they can be used within PPO for process implementation

8.2.The types of tools that support service design as related to PPO.

8.3.What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures.

WHO SHOULD ATTEND?

·      IT professionals

·      Business managers

·      Business process owners

·      Managers within IT

·      Supervisory staff

·      Team leaders

·      Service design engineers

·      IT architects

·      IT planners

·      Process owners

·      Process manager

·      Practice leads

·      Principals

·      Project managers

·      Project team members

·      IT security managers

·      Individuals who require a deep understanding of the ITIL certificate in the planning, protection and optimization processes

·      IT professionals that are supporting an organization that has adopted and adapted ITIL.

·      Operational staff involved in capacity management, availability management, IT service continuity management, security management as well as demand management and those who wish to enhance their role based capabilities

·      Internal or external consultants

·      Individuals seeking to gain the ITIL Expert certification

PREREQUSITES

·      Hold the ITIL V3 or 2011 foundation certificate

·      A basic understand of IT and approximately 2 – 4 years of relevant IT experience

Recommended

·      Demonstrate familiarity with IT terminology and understand the context of the release, control and validation management in their own business environment

·      Have some experience working in a service management capacity within a service provider environment

·      At least 21 hours of personal study prior the start of the class

·      Review of the service design publication

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