Check out the latest videos from our instructor Victoria Thoman. She breaks down a few key topics in ITIL such as the 8 steps to transforming an organization and how CSI supports the overall service lifecycle.
Edge is pleased to announce the creation of our new YouTube channel. We are posting new videos online all the time.
These videos help to explain basic I.T. Service Management ( ITSM) concepts for people who are thinking about ITIL or who would like a better understanding.
Please feel free to check the videos out and drop a comment!
Our channel is located at: https://www.youtube.com/channel/UCx4gGYD64GF8wYurXnzetDg
Here is a sample of what you can find on the channel itself.