One of the comments we have heard for years about courses and the best practices in general is that "the library references specific documents like SLAs, OLAs, SLAM charts, and policy statements but, there aren't any of those available in the actual infrastructure library for us to use in our organization".
Of course consultants are more than happy to come in and help you create your own policies with their input, for a hefty fee!
If you are a self starter and you have a good understanding of the ITSM processes, as well as the other supporting documents, we offer a great value for money. Our ITSM policy documents are 90% complete. Just put in your company specific information, add or subtract some of the fine points in the document to make it applicable to your organization, socialize it with top management and you are on your way!
Policy statements are one of the first and most important elements of standing up ITSM best practices in an organization. Without clear direction and understanding of what the business is trying to achieve, processes can never hope to help the business accomplish their strategic goals and objectives.
You simply cannot figure out how you are doing to do something unless you first completely understand what it is you are trying to accomplish as well as why you are trying to accomplish it in the first place. Our templates help iron out all of those details.
Don't be fooled by other companies trying to sell you a bundle of documents for hundreds of dollars with what will eventually amount to being a whole lot of fluff. Download just the document(s) you need for the processes you are trying got implement.
To make life even easier for you, Instead of having to read through dozens of documents to figure things out watch our instructional videos (access is included with your document purchase) on how to use the document(s) to provide their greatest benefit.